Say hello to Tess - your new 24/7 help bot

We are excited to introduce our brand-new knowledge bot, Ask Tess (Tenant Engagement Support Service) officially launching today!

Ask Tess is here to make your life easier. Got a question about your tenancy? Need some information about our services? Instead of waiting on hold or sending an email, you can now head to our website and Ask Tess. She is available 24/7, ready to help you find quick answers to the things you ask us most.

Why we built Tess
We know many of you have the same common questions. Things like rent, repairs, or how to update your details. These often mean long phone waits or needing to call during working hours, which we understand is not ideal for everyone. That is why we have created Ask Tess, to give you an easy way to get the information you need, when you need it.

• We analysed our website and thousands of past enquiries to find out what tenants ask most
• We invited tenants to share their ideas and questions on social media
• We consulted with tenants to hear their thoughts, and your support helped shape Tess!

Do not worry, Tess is not replacing our team. She is simply giving you another option to get help, especially outside normal hours. If you ever need to speak to someone, our friendly teams are still here for you.

• Quick answers to common questions
• Available any time, day or night
• No need to wait on hold or send an email
• Easy to use – just type your questions and go
• Supports everyone, including those who prefer digital communications

We are proud to be introducing this new feature as part of our ongoing commitment to modernising our services and giving tenants more control and convenience.

So, next time you have got a question, skip the wait and just Ask Tess.