Corporate Plan: Year Two Highlights and Year Three Priorities

As we move into Spring, we are taking the opportunity to look back on what we achieved in year two of our Corporate Plan and share our key priorities for year three, as we continue working to improve our homes, services and communities.

The past 12 months have been an exceptionally busy and rewarding time for Community Gateway. In July, we received the outcome of our regulatory inspection and were pleased to retain the highest gradings for Governance and Financial Viability. We also achieved the second-highest grading under the new Consumer Standards.

G1 V1 C2

Ensuring your homes are safe and well-maintained remains a top priority.

Over the past year, we have carried out surveys to check the condition of your homes and completed a wide range of improvement works, including installing new kitchens, bathrooms and windows, as well as replacing roofs. We have also upgraded many homes to improve energy efficiency, helping to keep them warmer and reduce energy bills.

We completed the final phase of our Savick regeneration project this year. Delivered across three phases, the development has provided a total of 52 homes, a convenience store and community library, reflecting our commitment to quality, affordable homes and thriving communities.

Throughout the year, we have also focused on improving how we deliver our services. This included making sure we better understand the needs of our tenants, supporting us to adapt our services, do 
the right thing and deliver excellent customer service.

In November, we celebrated 20 years of Community Gateway and launched ‘Shape Your Space’, giving you the chance to have your say on the community projects you would like to see in your local area (find out more on page 22).

As we move into the third year of our Corporate Plan, we will continue to deliver our seven strategic priorities through a range of initiatives, including:

• Working with you to deliver 20 community projects through Shape Your Space, helping to make our communities safer, cleaner and greener and create neighbourhoods our tenants can be proud to live in.
• Enhancing the efficiency of our repairs and maintenance service, to deliver a responsive, high-quality service that meets your needs.
• Continuing to deliver investment works to ensure homes are warm, safe and well-maintained.
• Developing more new homes to provide a wide choice of good-quality, affordable housing, including temporary homes for families as part of our homelessness prevention initiative. 
• Making improvements identified by the Regulator following our inspection, with the aim of achieving the highest rating for compliance with the Consumer Standards.
• Ensuring that we continue to deliver the services that are important to you and improve access to our services through the introduction of an online tenant portal. 
• Providing you with greater access to information and improving transparency.

We remain committed to listening to you and working together to deliver safe, high-quality homes, great services and thriving communities where you are proud to live.