How to make a comment, complaint or compliment
We welcome your comments, complaints and compliments to help us improve our service to tenants. You can find how to give us your feedback in our Compliments and Complaints leaflet.
You can send your feedback using the online form or if you prefer to speak to a member of our team please call us on 0800 953 0213.
Compliments and Complaints update
CGA is committed to providing the best possible service to all our customers but sometimes we get it wrong, if you are unhappy with any part of CGA’s service, please let us know, if you don’t tell us, we cannot try to put it right.
In the past year...
CGA received 84 compliments
71% of customers rated CGA staff as excellent or good
40% of complaints were about Gateway PropertyCare
35% of complaints were about the repairs service
If you would like to be involved in scrutinising CGA’s services, or if you need any further information, please contact the Governance and Compliance Manager on 0800 953 0213.