How to make a comment, complaint or compliment

We welcome your comments, complaints and compliments to help us improve our service to tenants. You can find how to give us your feedback in our  Compliments and Complaints leaflet

You can send your feedback using the online form or if you prefer to speak to a member of our team please call us on 0800 953 0213.

Compliments and Complaints update

CGA is committed to providing the best possible service to all our customers but sometimes we get it wrong, if you are unhappy with any part of CGA’s service, please let us know, if you don’t tell us, we cannot try to put it right.

In the past year...

CGA received 84 compliments

71% of customers rated CGA staff as excellent or good

40% of complaints were about Gateway PropertyCare

35% of complaints were about the repairs service


If you would like to be involved in scrutinising CGA’s services, or if you need any further information, please contact the Governance and Compliance Manager on 0800 953 0213.