Advice and Guidance

Symptoms of Coronavirus

Typical symptoms include a high temperature or fever and a cough that may progress to severe pneumonia causing shortness of breath and breathing difficulties.The best thing is regular and thorough hand washing, preferably with soap and water. 


  • Cover your mouth and nose with a tissue (not your hands) when you cough or sneeze.
  • Put used tissues in the bin straight away.
  • Wash your hands with soap and water often especially after coughing, sneezing or going to the toilet – use hand sanitiser gel if soap and water are not available.
  • Try to avoid close contact with people who are unwell, or have a respiratory illness and avoid using their personal items such as a mobile phone.


  • Do not touch your eyes, nose or mouth if your hands are not clean.

These simple steps can help reduce the possible spread of infection.

If you are concerned that you may have Coronavirus, call 111, do not visit a GP surgery and avoid close contact with other people.

The Government website is updated daily with advice, for further information please click here.

Evictions – Government announcement

We welcome the government’s proposed ban on evictions, and want to reassure tenants that no one in a CGA home will be evicted because of coronavirus. As a not-for-profit organisation we want to support residents who are facing a tough time because of this virus and this will continue even when the proposed three-month ban on evictions ends.

We are working closely with tenants to help them manage their housing costs and ensure they get access to the benefits they are entitled to. We urge anyone who is worried about financial difficulties to get in touch with us. We offer extensive financial help and support for tenants, including help claiming benefits and we are putting in additional measures during this challenging time and will be doing everything we can to support you. 

Despite the ban, rent will continue to be charged weekly, therefore, if payments are not made by you your account will go into arrears. Unfortunately, we are not in a position to offer payment holidays at this time, as the rental income we receive is vital to enable us to provide essential services such as repairs, maintenance and support to you during this difficult time.  

If you are in receipt of full Housing Benefit/Housing Element you should see no change and payments will continue as normal. Therefore, if you receive Housing Element within your Universal Credit payment, you are still required to pay this over to CGA. If you’re receiving benefits, the Department for Work and Pensions (DWP) has made temporary arrangements for benefit claimants impacted by coronavirus. Please check the DWP's information about coronavirus and claiming benefits page regularly for updates.

Wherever possible, we encourage tenants to pay a little extra each week  – this may prevent you from falling into arrears if your situation changes over the coming weeks/months.

As usual, we will continue to work with our tenants offering support and advice around your personal circumstances to assist you through this difficult time. However, we can only do this if you speak to us. 

We urge any tenants who are struggling, to contact us on 0800 953 0213 as soon as possible to discuss their situation.

Help and Advice - Useful Links

For NHS advice please visit

For advice on benefits please visit

For travel advice please visit

An extensive list of useful links, from Health and Wellbeing, Employment Advice and Education and Activities can be found here


Information on Supermarkets

Last updated 8:40am 02/06/2020


Aldi: 8:00am-10:00pm Mon-Sat, 10:00am-4:00pm Sun.

Customers should pay via contactless card or by Apple or Android Pay. They have increased the contactless card limit to £45.

A dedicated browsing time has been introduced solely for Emergency Workers (NHS, Police and Fire Service) 30 minutes prior to opening on a Sunday. 

Stores will open 30 minutes early Mon-Sat for the Elderly (over 70) and vulnerable. This is for browsing only.

Where necessary, Aldi is limiting the number of people allowed in stores at any one time, and, where possible, is implementing a queuing system outside of stores. All day everyday key workers in the NHS, Police and Fire Service will take priority ahead of queues.

Find your local store here. 


Sainsburys: All stores will now open 8:00am-10pm Mon-Sat, Sun times will stay the same.

Every Mon, Wed and Fri, all of the chain’s supermarkets will dedicate 8:00am - 9:00am to serving elderly, disabled and vulnerable customers. NHS and Social Care workers will be able to shop for half an hour before they open, 7:30am-8:00am Mon-Fri.

3 item limits will remain in place on the most popular items which include UHT milk, pasta and tinned tomatoes.

Customers should pay via contactless card or by Apple or Android Pay.

Sainsbury's are limiting the number of people in their stores and at ATMs at any one time. This includes putting queuing systems in place.

Only one adult per household at any one time.

Please find your local store here.


Co-op: 7:00am-8:00pm Mon-Sun (individual store times may vary).

To make sure there’s enough for everyone in your community, stores will be limiting selected products to 2 per person.

All stores have a dedicated shopping hour for those at higher risk and the people who care for them as well as NHS staff. This takes place from 8:00am to 9:00am Mon-Sat and from 10:00am to 11:00am on Sundays in all stores.

In order to keep their staff safe, they will be limiting the number of customers in store. This may cause queues.

Find your local store here.


Iceland: 9:00am-6:00pm Mon-Sat, 10:00am-4:00pm Sun (individual stores times may vary).

The elderly and vulnerable have a dedicated shopping time in selected stores where there is 'local sufficient demand'.

Between 5:00pm-6:00pm the store will only allow NHS, healthcare and social care workers to shop.

Food Warehouse hours are different. Please visit the Iceland website to find your nearest store.

There are maximum purchase limits in place for a limited number of household, health, hygiene and baby products.

Find your local store here.


Lidl: 8:00am-10:00pm Mon-Sat, 10:00am-4:00pm Sun (individual store times may vary).

A crowd system has been put in place to monitor how many people enter the store at one time. This could cause queues.

When possible, please use contactless or card payments.

You can buy 'usual household quantities' at the manager's discretion.

Find your nearest Lidl here.


M&S Food: Opening and closing times vary, find your nearest store here.

The first hour of trade has been set aside for over 70s and vulnerable customers on Mondays and Thursdays, and NHS workers on Tuesdays and Fridays.

2 item limit on frozen food, home products, groceries and eggs.


Booths: 8:00am-8:00pm Mon-Sat, 10:00am-4:00pm Sun (individual store times may vary).

They are offering priority shopping hours for all key workers who have a letter (show your ID at the door). These are 7:00am – 8:00am and 8:00pm – 9:00pm Mon-Fri. Sun 9:00am – 10:00am (browsing hour, tills will open at 10am).

Shop alone if possible, and as infrequently as possible.

If you are a carer and you are shopping with someone you care for, we ask that you both use a trolley each in the store as this helps with social distancing.

Pay by card or contactless. Contactless payments have been increased to £45. They will not be offering cashback.

If you are an NHS or health care worker in uniform, please change out of your uniform or cover it completely before coming to store.

Find your local store here.


Tesco: 6:00am-10:00pm Mon-Sun (individual store times may vary).

Every Sunday, one hour before checkouts open, Tesco stores have prioritised a browsing hour for NHS staff. Every Tue and Thur, 9:00am-10:00am is also a dedicated shopping time for NHS workers.

All stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9:00am and 10:00am every Mon, Wed and Fri.

Please shop on your own where possible.

3 item limit on high demand products such as pasta, toilet roll and hand sanitiser.

Find your local store here.


Asda: 8:00am-10:00pm Mon-Sat, 10:30am-4:30pm Sun (outside the Preston area, times may vary).

Larger stores will be prioritising NHS staff 8:00am-9:00am Mon, Wed, Fri and 9:00am-10:00am on Sunday for browsing.

Pay by card or mobile app if possible to avoid handling cash.

Where necessary, the number of customers in stores will be limited at any one time so social distancing can be observed.

Restrictions lifted on most products.

One adult per trolley.

Find your local store here.


Morrisons: 7:00am-10:00pm Mon-Sat, 9:30am-4:00pm Sun (individual store times may vary.)

From 6am-7am Mon-Sat, all colleagues with an NHS badge will be able to get into the store to stock up on the products they need. Between 9:00am-9:30am on Sunday's are also dedicated to the NHS. If you show your NHS badge at the checkout, you will receive a 10% discount.

Please note all Morrisons cafes are also changing to a takeaway service for all customers.

Every online product will be restricted to three per customer.

There will be temporary product limits on products that have high demand.

Find your local store here.


Waitrose: 8:00am-9:00pm Mon-Sat, 11:00am-5:00pm Sun (individual store times may vary).

The first opening hour will be dedicated to elderly and vulnerable customers, and their carers.

They will be limiting the number of customers in store.

3 item limit on pasta, rice, UHT milk, toilet rolls, antibacterial and cleaning products, and some frozen food

Find your local store here.


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