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The CGA wants to provide the highest quality repairs and maintenance service to its tenants. The association aims to repair tenants' homes quickly, and finish repairs in one visit wherever possible.
You can report a repair to your home:
- By telephoning Gateway Repairline on freephone 0800 953 0213 24 hours, 7 days a week, 365 days a year
- In Person or by letter to our Head Office: Deltic House, West Strand, Preston, PR1 8UY
- If you live in a Sheltered Scheme you can tell your Scheme Manager
- You can report a repair by clicking below
For Emergency repairs phone 0800 953 0213 24 hours a day
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Responsibility for different repairs
The CGA is responsible for repairing and maintaining:
- The structure, outside and shared parts of tenants' homes
- Installations for supplying water, gas and electricity and disposing of sanitation and waste
- Heating and hot water installations
- Shared areas inside and outside properties owned by the association.
Tenants are responsible for:
- Taking good care of their homes
- Reporting any repairs or faults to the CGA immediately
- Anything that belongs to them
- Internal decorations and minor cracks
- Accidental damage
- Maintaining paths, sheds, garages and driveways
- Looking after their gardens
- Taking precautions against frost damage and frozen pipes
- Fitting appliances safely and (for gas appliances) by a qualified CORGI installer.
The Whose responsibility? download explains in detail which types of repair CGA deals with, and which items tenants are responsible for. Section 12 of the CGA's tenant's handbook also contains useful information about repairs.
Where a tenant has applied to buy their home under the Right to Buy, the CGA will still maintain the property. But it will not carry out any repairs or improvements that affect the value of the dwelling (such as fitting a new kitchen or improving heating systems).
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