When tenants contact the CGA to order a repair, they are sent a receipt to say when the job will be done. The deadline for getting the job completed is called the target date.

Repairs can be ordered online, by phone or in person at the CGA's offices. Please note, if you have an emergency repair, you should phone us anytime on 0800 953 0213. That's because online repairs can take up to a day to deal with.

There are three main categories of repairs - emergency, urgent and standard. Details of the time it takes the CGA to complete jobs in each category are shown below.

Repair category	Deadline	Examples
Emergency - ring 0800 953 0213 at any time	Same day - This only applies to the work which is an emergency. Other repair work may be completed at a later stage	No power to property Main sewer drain blocked Only toilet is blocked Ground floor window needs boarding up Insecure external door Leak coming through ceiling No water.
Urgent 1 - ring 0800 953 0213 between 8.00 am and 6.00 pm, Monday to Friday	Next day	Toilet won't flush (and no other wc in property) Leaking radiator (dependent on urgency of leak, may be treated as an emergency)
Urgent 2 - ring 0800 953 0213 between 8.00 am and 6.00 pm, Monday to Friday	Up to seven days	Partial loss of electrical power) Partial loss of water supply Blocked sink, bath or basin (that you have been unable to unblock) Tap that cannot be turned Loose or detached banister or handrail Leaking roof Door entry phone not working
Urgent 3 - ring 0800 953 0213 between 8.00 am and 6.00 pm, Monday to Friday	Up to 28 days	Other repair work which the Community Gateway Association is responsible for doing Covers jobs which we give appointments for, and those we don't - see below for further details)

Once a repair has been completed, the CGA is grateful for feedback from its tenants about the quality of work done. A customer satisfaction survey is sent out with every job receipt. Any tenant who sends their comments back will have their name entered into a free quarterly prize draw. CGA staff also ring up some tenants to ask them for their views after repair work has been completed.

If the deadline for a particular repair has passed and the work has not yet been done, please e-mail the CGA or telephone the Gateway Repair Line on 0800 953 0213. The CGA will respond to all requests within one working day.