An adaptation could make a big difference to your quality of life. If you, or a member of your household, are experiencing difficulties living in your home, it may be possible for CGA to adapt your home to meet your needs.

CGA does not ask you to make a contribution to any adaptations we carry out to your home.

What adaptations are available?

Minor adaptations

Adaptations are classed as MINOR if work takes less than 1 day to complete and can be done in one visit. You do not need to provide medical evidence to request a minor adaptation. You can either ring our customer services team on 0800 953 0213 or Email our Adaptations Team

Once we agree to carry out the work, we will complete it within 20 working days. If we do not agree we will write to you and let you know why.

Examples include:

• Grab rails
• Extra bannister rails
• Keysafes
• Drop down rails
• Lever taps

Other MINOR adaptations may also be available on request.

Major Adaptations

If you think you require a MAJOR adaptation, you can request this directly by either ringing our customer services team on 0800 953 0213 or email Email our Adaptations Team

Alternatively, if you have a social worker or occupational therapist you can ask them to write to us about your needs.
Examples include:

• Level access shower
• Shower over the bath
• Stairlifts
• Ramp
• External handrails
• Widening doorways

We need to consider a number of factors before making a decision to approve a major adaptation. Following a major adaptation request we will:

• If necessary, arrange an appointment for a member of staff to visit and collect more detailed information about the problems you are having in your home.


• Make a decision based on your needs; if the work is reasonable and practicable; and whether a move to a more suitable property would be more appropriate.