In this section of the site you can report a repair using pictures, report a repair (text-only screen), view repairs priorities and deadlines, find out about gas servicing or download information about repairs.

The CGA wants to provide the highest quality repairs and maintenance service to its tenants. The association aims to repair tenants' homes quickly, and finish repairs in one visit wherever possible.





By Telephone
Call us free on 0800 953 0213
8:00a.m - 8:00p.m Monday - Friday

9:00 - 1:00pm Saturday



Out of hours emergencies
To report an emergency outside of the hours above, call free on 0800 953 0213

Responsibility for different repairs

The CGA is responsible for repairing and maintaining:

• The structure, outside and shared parts of tenants' homes
• Installations for supplying water, gas and electricity and disposing of sanitation and waste
• Heating and hot water installations
• Shared areas inside and outside properties owned by the association.

Tenants are responsible for:

• Taking good care of their homes
• Reporting any repairs or faults to the CGA immediately
• Anything that belongs to them
• Internal decorations and minor cracks
• Accidental damage
• Maintaining paths, sheds, garages and driveways
• Looking after their gardens
• Taking precautions against frost damage and frozen pipes
• Fitting appliances safely and (for gas appliances) by a qualified CORGI installer.

Where a tenant has applied to buy their home under the Right to Buy, the CGA will still maintain the property. But it will not carry out any repairs or improvements that affect the value of the dwelling (such as fitting a new kitchen or improving heating systems).