How to pay rent to the Community Gateway Association (CGA)
CGA offer a range of payment options to make paying your rent easy:
Direct Debit
This is the easiest way to pay. This option allows you to make payment directly from your Bank account on either the 1st, 8th, 15th or 22nd of each month. It is ideal for those Tenants who wish to pay their rent on a monthly basis. Please contact the Rent Recovery Team for a Direct Debit mandate.
Credit and debit card payments by telephone
We are able to take Debit / Credit Card Payments at Deltic House, or for your convienience we can also take payment over the phone. To make a payment please contact our Rent Recovery Team on 0800 953 0213. Alternatively you can make a payment 24 hours a day through the Allpay Website
Swipe card
With an Allpay card you can pay your rent at Post Offices, and over 40,000 other retail outlets such as shops and garages.
Search for payment outlets where tenants can pay rent on the allpay website.
If you would like an Allpay Swipe Card please contact the Rent Recovery Team on 0800 953 0213
Cash
The Community Gateway Association would prefer Tenants who wish to pay by cash, to make payments using an Allpay rent card at one of the many outlets available. However, if necessary, the Rent Recovery Team will take payments by cash at Deltic House, West Strand, Preston, PR1 8UY.
Cheque
Cheques should be made payable to the Community Gateway Association., and sent to the CGA's Rent Recovery Team at Deltic House, West Strand, Preston PR1 8UY.
Internet payments
It's quick, easy and safe to make online rent payments to the CGA. Tenants who have an Allpay card/account can visit the Allpay website at, www.allpay.net and make secure payments.
Standing Orders
Payment can be made from your Bank account either weekly, fortnightly, 4 weekly or monthly. Please contact the Rent Recovery Team for a Standing Order mandate.
For help or further information about rent payments, e-mail the Rent Recovery Team or ring Freephone 0800 9530213.
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When to pay rent
Your rent is charged every Monday. It is important that you pay your rent by the Friday of each week to make sure your account does not go into arrears.
If you are paid fornightly, 4 weekly or monthly it is important you pay your rent in advance to prevent rent arrears. If this would cause a problem, please contact the Rent Recovery Team for help and advice.
The CGA sends a rent statement to every tenant at least four times each year. This allows tenants to keep a record of all payments to their rent account. If you would like to receive a rent statement more often, please contact the Rent Recovery Team and they will be only too happy to send one out to you.
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Rent-free weeks
The Community Gateway Association has four weeks each year when we do not charge you rent. You will be advised of the exact dates at the start of each rent year.
If your rent account is up to date, there is no need for you to make a payment during these weeks. However, if your rent account is in arrears, you must make your payments as usual.
If you have a monthly payment plan, the rent free weeks will have been taken into account when calculating your payments. Please do not change the amount you usually pay or your rent account will go into arrears.
If you are unsure whether you should pay during the 'rent free weeks', please conatct a memeber of our Rent Recovery Team on 0800 953 0213.
Other Charges
Some Tenants will be charged for additional services provided by the Community Gateway Association. For example there may be a charge for heating, the 'Lifeline' emergency call system or warden support services. We will let you know if any of these charges apply to you.
Any other questions about paying your rent?
Contact the Rent Recovery Team on 0800 953 0213
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