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Pay your rent

Paying rent at a local officeIn this section of the site you can find out when to pay rent, pay rent online, view outlets where tenants can pay rent and find out about housing benefit. You can also get help or advice on dealing with debt or download information about the CGA's rent service.

CGA tenants can pay rent in any of the following ways:


Internet payments


It's quick, easy and safe to make online rent payments to the CGA. Tenants can log into the CGA's sister site, www.allpay.net and make secure payments.

Swipe card


Tenants can use their Allpay swipe card to pay rent at:


It takes one working day for any payments made to register.

You can soon order a new swipe card online by completing an electronic form.

Credit and debit card payments by telephone


Telephone payments can be made by calling the Allpay 24-hour automated card hotline on 0844 557 8321.

Direct Debit


Tenants can authorise the CGA to collect rent money from their bank or building society account on a regular basis. To set up a direct debit instruction, e-mail the Rent Recovery Team or telephone 0800 953 0213.


Cheque


Cheques should be made payable to the Community Gateway Association. Cheque payments can be made at any Allpay outlet, or sent to the CGA's Rent Recovery Team at Deltic House, West Strand, Preston PR1 8UY.

Standing Order


To set up a Standing Order, e-mail the Rent Recovery Team or telephone 0800 953 0213.

Cash


Cash payments can be made at:

  • Any Allpay outlet
  • Any of the CGA's offices (open mornings only).

For help or further information about rent payments, e-mail the Rent Recovery Team or ring Freephone 0800 953 0213.

Payment Method Costs


It costs CGA for every payment that you make to us for your rent and other charges. Whilst we are happy to offer you a range of payment methods as described above, the amount that we are charged varies depending on the payment option you choose. Each option has a cost associated to it as set out below:

Direct Debit 6p
Standing Order 6p
All-pay rent payment card up to 44p
Debit Card 45p
Credit Card £2.25 (per £100 paid)
Cheque 12p
Cash 15p (per £100 paid)
Internet (see charges for Debit/Credit card)


You will see that the cheapest way to make payments to us is by Direct Debit or Standing Order. We are always looking for ways to save money as any savings we make are used to improve the services we provide to you, our Customers.

You may not think that changing the way you pay will make much difference, but if 500 Customers switched from All-pay rent payment card to Direct Debit or Standing Order we would save over £8.000 per year! £8,000! Just think how that money could benefit our services.

As if that was not enough to convince you to change the way you make payments to us, CGA has introduced a quarterly prize draw for all customer who set up a Standing Order or Direct Debit and pay by this method for 6 months prior to the draw.

The first draw will take place in September 2009 and then every quarter thereafter. The winner will receive £250 in vouchers of their choice. Please note if the winner is in rent arrears we will deduct the £250 from their rent arrears with any balance paid in vouchers.

We also offer a draw in January and April for all of our customers who have a clear rent account. The winner receives £100 with 2 runner up prizes of £75. Again these prizes are paid in vouchers of the customer choice.

If you would like to set up a Direct Debit or Standing Order or require any further information on ways to pay your rent, please contact the Rent Recovery Teamon 0800 953 0213


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