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Nuisance/ASB

The Community Gateway Association (CGA) believes that everyone has the right to enjoy peace, quiet and security in and around their home. Any incidents of nuisance and anti-social behaviour will be taken very seriously.

CGA expects tenants and residents to display acceptable standards of behaviour at all times. The Association works closely with the police and other partners to reduce crime and nuisance in local neighbourhoods.


Environmental and noise nuisance


Environmental nuisance and noise nuisance are dealt with by our Local Community Services Team. Examples of these kinds of nuisance are:

  • Neighbour disputes and dislikes (not physically violent)
  • Animal nuisance (fouling, external structures, noise etc)
  • Dirty gardens
  • Dirty properties
  • Fly-tipping
  • Graffiti
  • Abandoned properties.

For further details on how CGA deals with these issues and who to contact please visit our Environment page.

Anti-social behaviour


CGA employs a specialist team - the Community Safety Team - to deal with anti-social behaviour, harassment, hate crimes and racial harassment. You can contact the Community Safety Team by e-mail or ring 0800 953 0213.

What is anti-social behaviour?


Anti-social behaviour (known as ASB for short) can mean different things to different people. CGA believes it is important to define ASB, so that people suffering from it or causing it are clear what we mean.

We use the legal definition, as contained in the 1996 Housing Act:

  • Any conduct which is capable of causing nuisance or annoyance to any person, and which relates to or affects the housing management of CGA
  • Any conduct which consists of or involves using (or threatening to use) CGA's accommodation for an unlawful purpose.

Examples of anti-social behaviour can include:

  • Harassment and intimidation
  • Domestic violence
  • Damaging or threatening to damage another person's home or possessions
  • Hate behaviour that targets members of identified groups because of their perceived differences
  • Evidenced drug dealing/involvement
  • Physical violence or assault.

How do we deal with anti-social behaviour?


CGA expects and actively encourages its tenants to be good neighbours. A good neighbour is someone who acts reasonably and considerately, and respects the different values and lifestyles reflected in the community.

We are committed to tackling issues of anti-social behaviour in five ways:

  • Prevention
  • Partnership working
  • Effective enforcement
  • Safeguarding communities
  • Rehabilitation of perpetrators.

The tenancy agreement is a legal contract between CGA and its tenants. This says that tenants are responsible for their own behaviour and the behaviour of the people who live with them or visit them. This means that we can take action both when tenants are proven to be acting anti-socially and when people living with them, including children and visitors are causing problems.

Report Anti Social Behaviour


You can report Anti Social Behaviour on our website by clicking the link below

Report Anti Social Behaviour


Racial harassment


CGA will not tolerate racially-motivated acts of violence and intimidation against residents. We will do everything we can to help people who are being subjected to racial harassment.

Examples of racial harassment include:

  • Graffiti
  • Malicious complaints
  • Leaflets, pamphlets and other written material
  • Damage or threats of damage to property
  • Threatening behaviour
  • Any act or omission calculated to interfere with someone's peace or comfort.

If you are affected by any type of anti-social behaviour or racial harassment - or you have witnessed someone else being affected by it - you can make an intial complaint to us, irrespective of whether you are a CGA tenant. Please contact our Community Safety Team by e-mail or call 0800 953 0213.

Further information on how we deal with ASB, along with our service standards, are contained in the Dealing with anti-social behaviour leaflet on our downloads page.