The Community Gateway Association (CGA) wants to provide the best possible service to all its tenants. In this part of the site you can find out about starting and ending a CGA tenancy, view tenants' rights and get advice on dealing with nuisance or anti-social behaviour.

Starting a tenancy

When someone moves into a CGA home, their home has been checked against the following standards:

• All repairs required by law, or affecting their health and safety, will have been completed
• All rubbish will have been removed from the inside and outside of the property
• All floors will be swept and clean
• All cupboards and kitchen units will be clean
• All bathroom and toilet fittings will be clean and free from cracks
• An electrical safety test will have been done
• A gas safety test will have been done, and the tenant will be given a copy of the landlord safety certificate
• If there is solid fuel heating, the chimneys will have been swept
• Light bulbs will have been fitted throughout the property
• Wooden curtain battens will have been fitted above all windows
• Air fresheners will have been left inside the property.

When a new tenant accepts their home, the CGA explains how the association works and explain the tenant's rights and responsibilities. The CGA also provides a welcome pack, giving details of local services and groups and contact information to help the tenant settle in.

Ending a tenancy

Any tenant who wants to end their tenancy must:

• Give the CGA at least 28 days' notice in writing
• Vacate their home and return all keys to the CGA by noon on the Monday when their notice period ended (until all keys are handed in, the tenant is responsible for the security of the property)
• Remove all furniture, possessions and rubbish from inside and outside of the property (as the CGA may charge for the removal of anything left behind)
• Leave their home in good repair, reasonable decorative order and in a clean condition
• Tell all suppliers (gas, electricity, water, phone) of their new address
• Tell the CGA who the suppliers are for the property/ITEM]
  
• Tell Preston City Council (Council Tax section) their new address
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Make sure the rent is paid up-to-date.

The CGA will contact everyone ending their tenancy, to find out why they are moving on and check if the CGA could improve its service in any way.

If a tenant has died, their next of kin or appointed trustee should get in touch with the Information and Advice Team.