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Mystery Shopping

Community Gateway are looking for volunteers to help us test our services.  We are looking for both tenant and non-tenant volunteers to work with our Customer Services Team, acting as ‘Mystery Shoppers’.    

 

Our Mystery Shoppers are allocated a range of  ‘scenarios’ to test and give their feedback on.  Scenarios include: telephone calls, letters, emails and office visits.  Feedback is then used as a way of rating our services, and making changes where we identify that this is required.

 

Mystery Shopping is a great way to become involved with the work we do here at Community Gateway, and doesn’t take up a lot of your time.

 

As a Mystery Shopper you will also have the opportunity to earn incentives as a reward for helping us.

 

If you would like to find out more please email us your name, address and contact number and we will get in touch with you. Please remember to include the words 'Mystery Shopping' in your email.

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