Residents can contact the Gateway Tenant Committee (known as GTC for short) for help and support at any stage of a complaint.

If the person who made the complaint and the CGA can't reach agreement by Stage 3, it may help to bring a third party to act as a mediator.

At that stage, if the CGA complaints system has been followed and the customer does not want a mediator involved, they can contact the Independent Housing Ombudsman. The Ombudsman offers a free, independent service dealing with complaints about public housing. For further details, contact the Housing Ombudsman Service on 020 7836 3630 or visit their website.